FAQs
If this does not resolve your issue, please contact us directly via email.
What payment methods do you accept?
Google Pay, Apple Pay, Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards
What exactly does 14 days returns mean?
14 days returns means after receiving the package, if you find any quality problems within 14 days, you can contact us to return the product, and the seller will bear the shipping cost.
What shipping methods are availbale?
Yanwen Express, UPS, Fedex, DHL
How long will it take to get my order?
Normally, the delivery time is 8-15 days.
Under the epidemic, the delivery time may be delayed by 5 days
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 4 business day, please contact us.
Where's my package?
You can check it with the tracking number by https://www.17track.net/en
Where are your products sent from?
Dongguan, Guangdong Province, China
How to change or modify billing address?
You can update your billing address by following these steps:
1. Log in to your account on our website.
2. Go to "Account Settings" or "My Profile".
3. Select "Addresses" or "Billing Information".
4. Click "Edit" next to your current billing address.
5. Enter your new billing address and click "Save".
If you checked out as a guest or need further assistance, please contact our support team with your order number and we will update the billing address for you.
1. Log in to your account on our website.
2. Go to "Account Settings" or "My Profile".
3. Select "Addresses" or "Billing Information".
4. Click "Edit" next to your current billing address.
5. Enter your new billing address and click "Save".
If you checked out as a guest or need further assistance, please contact our support team with your order number and we will update the billing address for you.
Why can’t I log into my account?
There are a few common reasons you may be having trouble logging in:
• Forgotten password – Click "Forgot password?" on the login page and we'll send a reset link to your email.
• Incorrect email – Make sure you're using the same email address you registered with.
• Unverified account – Check your inbox for a verification email and confirm your account before logging in.
• Browser issues – Try clearing your browser cache and cookies, or use a different browser/device.
• Account doesn't exist .
If you checked out as a guest, an account may not have been created. Try registering a new account.If you're still having trouble, please contact our support team and we'll be happy to help.
• Forgotten password – Click "Forgot password?" on the login page and we'll send a reset link to your email.
• Incorrect email – Make sure you're using the same email address you registered with.
• Unverified account – Check your inbox for a verification email and confirm your account before logging in.
• Browser issues – Try clearing your browser cache and cookies, or use a different browser/device.
• Account doesn't exist .
If you checked out as a guest, an account may not have been created. Try registering a new account.If you're still having trouble, please contact our support team and we'll be happy to help.
Who will bear the shipping cost when requesting return?
1. If the product has quality problems, you can contact us within 14 days of receiving the package, and we will give a solution.
2. If we need you to return the product, we will cover the shipping cost.
3. If the buyer wants to return the product for their own reasons, the buyer needs to bear the freight back and forth off.
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